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Retailer refund requests

Follow the Retailer refund requests process

To handle retailer refund requests:


  1. Identify the specific invoice/s and reasons for the refund.
  2. Note these details on the ticket.
  3. Request the Team Leader's review.

Potential outcomes:


  1. More information is needed - Follow up with the retailer based on the Team Leader's notes.
  2. Refund refused - Follow up with the retailer after Team Leader notes the reasons.
  3. Refund approved - For Shopify, the Team Leader will process the refund and add details to the ticket.
    For other eCommerce platforms once the Team Leader has approved ask Ivan to process the refund.