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Retailer migrating eCommerce Platforms - internal guide for support

Set up Retailer migrating eCommerce Platforms - internal guide for support

This Internal Support FAQ is a necessary guide for both the support and integration teams.  In essence sellers moving eCommerce Platforms have to be treated like a new integration in many respects.

Depending on where they are moving from and to (eg Magento to Shopify or BC to Woo) will determine the initial questions we ask.  In some cases these tickets may come to SCRUM as an FYI or to Team Meetings for wider discussion.  Depending on complexity multiple opinions are good.

First Point

Each Marketplace handles this change differently - the first rule to consider is that we will need to tell the sellers that they must reach out and tell/ask each Marketplace the following:

  1. That they are moving eCommerce Platforms
  2. That the are integrated using an Omnivore/CF App.
  3. That they need specific instructions from the Marketplace on what will happen with their existing listings because it is possible their SKU's will change.
  4. What downtime they need to expect
  5. Any other key points from the Marketplace that is relevant for a change of this kind.

Ensure the seller has done this.


Second Point

When the seller contacts us send them our relevant seller facing FAQ on changing platforms.  

Many think its a simple endpoint change and they can keep their existing account, the FAQ covers this explaining its not, but we sometimes need to reinforce that.

Initially ask them as many questions as possible, such as:

What is the reason for the change?  Have you done a change like this before since using our App?  When do you expect to make this change?  If they are Magento or Woo do they have a developer?  We have integration packages that cover moving platforms are you interesting in that?  Are you aware of any customised settings on your current eComm system that may not work in the new platform?  Have you reached out to the Marketplace to tell them?  Suggest they read our FAQ?

If the seller does not want a package to migrate then DIY is DIY, we can guide them but they have to do it themselves.

Existing Listings

Use the below as a guide, relevant when moving to Shopify.


Amazon -  Catch -    eBay Australia -  Kogan -  MyDeal -  Woolworths - 
Trade Me - 

TheMarket - Contact TheMarket, similar to Trade Me but they have their own rules on a change like this.

Onceit - Same as Catch as it is a Mirakl Marketplace.

Coles Best Buys - Contact Coles.

The Iconic - TBA

Westfield - TBA