New user requests
Follow the New user requests process
Two types of user – marketplace and retailer
Retailer user
Ensure that new user requests for retailers come from the registered admin email address associated with the account unless initiated by Krystal or an Account Manager. Otherwise, advise the retailer to submit the request using the correct email.
Marketplace user
If asked to create a new user by a marketplace then send a message to Fern / Ivan in the Slack General channel asking for approval with a link to the ticket. They will add a note on the ticket approving the request.
Marketplace users need to be created on every cluster where retailers are listing on that marketplace. You will therefore need to check all servers to see which ones you will need to create the user for first.
Create a new user
Go to General Admin / Users / New User
User name = email address
Password – changemenow123
Password Expired box - ensure this is unticked
If you are creating a marketplace user check the appropriate Special Value box to limit their account to that marketplace.
If you are creating a retailer user then start typing the retailer's name in the Retailers box and select their name from the list to limit the login to that account.
Roles:
If this is a marketplace user select ROLE_MARKETPLACE_ADMIN / ROLE_SS_ADMIN / ROLE_SS_MANAGER
If this is a retailer user select ROLE_SS_MANAGER
Click Create
To check the user has been created successfully
Go to Users and search for the new user.
Click Login As to test the login is working - bear in mind it will log you out of any other logins you have open on the same cluster.
ATTENTION
For the clusters m4, m6, m7 "Login as" works only if you are using the "official" name of the cluster, ie ebaylink.omnivore.com.au, traderunner.omnivore.com.au and catchfeeder.omnivore.com.au respectively.