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Myer user account blocked error

Fix Myer user account blocked error

Ticket example:  https://citybeachsoftware.freshdesk.com/a/tickets/102424

Error:  User account is Locked 


If you see this error please check the following:


  1. Check and ask if the user account has been deactivated on the Myer side (Myer PEP).
  2. When re-activated check the permissions of the original username, permissions may have been lost.
  3. If the permissions are not right the products won't be recognized.
  4. There needs to be a Connection to MYER PEP and correct permission to ensure the product data can be enriched.