Kogan Onboarding and Support

New retailers:

• NEW ACCOUNTS: Do intro to Lazar: Lazar Monin, Director of Marketplace, m: +61 402 323 431, Lazar Monin
• Kogan will send seller info and get them on the phone
• Sign contract, onboarding team sets them up in their system
• Once account set up, creates User ID and Token. Kogan provide this to Retailer and Omnivore.
• Kogan do a Zendesk onboarding session and do store set up including Shipping if they want a shipping table. Provide a shipping template (spreadsheet with zones etc).
• Every retailer has an onboarding manager to get set up.
• Once live, they have a category manager assigned.
• Products not approved before going live. When omnivore pushes products up they go live automatically.

Seller Knowledge Base;

Dispatch portal; only used for orders; cancelling and requesting contacts to retailers. Don’t use if use Omnivore. In dev of a seller portal.

https://koganmarketplace.zendesk.com/hc/en-us contact account/category manager if need help

Sellers with Existing Listings: 

• Kogan will need to manage it
• De-couple the existing integrations, remove the listings from the website.
• Omnivore will use the same seller ids
• If SKU matches the SKU in system, changes point of reference for sync
• If different sku, new product created.