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Go to" " button takes you to the registration page when you already have an account

Review Go to" " button takes you to the registration page when you already have

This can happen for a couple of reasons, all of which are related to configurations changes. 

 Please record the details from the registration page and email and we can sort out the issue. 

 Please copy and paste the details (not a screenshot as if can be hard to see the details).

Common causes:

  1. Connection details from Magento do not match "Settings > Feeds > General > Connection"
    1. Magento site has changed (API "Test Connection" failure)
    2. "Special" Magento configuration where URL don't line up
  2. Notification email address has been changed and no "Default Retailer User" has been selected

Debug process:

  1. Find the retailer site
  2. Go to "Settings > Feeds > General" and "Test Connection"

Broken connection:

  1. correct the details (as supplied from the retailer or you can dig them out of the server logs), click update and "Test Connection"
  2. If it now works ask the retailer to try again
  3. Otherwise DF.

Connection is NOT broken:

  1. Do not change anything
  2. Find the notification email address (Retailer Admin > Account Summary > Contacts > Alerts & Notifications > Email )
  3. Find the user for the notification email address (General Admin > Users)
  4. If a user exist for the notification email address then it "should" be working so pass the ticket to DF
  5. Otherwise find the user(s) for the retailer
  6. If any user has "Default Retailer User" check then pass the ticket to DF
  7. Otherwise pick a user to be the "Default Retailer User", update the user and ask the retailer to try again

Magento 2 API connection failure

Confirm it:

  1. go to "Settings > Feeds > General" and "Test Connection"
  2. check the sites jobs for errors

Common causes:

  1. network connection
    1. connection details wrong or details have been changed
    2. network issues... firewall, ip restrictions, hosting stuff ups .....
  2. The Magento > System > Extensions > Integrations > City Beach has been "Reauthorize", which changes the Access Token
  3. Bad Magento setup
    1. wget or curl API endpoint
    2. check the reply looks like JSON and has not rubbish added by "bad" PHP coding
  4. ODD Permissions issues in Magento, sometimes Magento wants extra permissions not yet included in the standard plugin release
  5. ODD Install problem, sometimes the Magento > System > Extensions > Integrations > City Beach isn't automatically created, manuall create it an install the plugin again.

There is also some info in this ticket regarding this issue. See Wills suggestion - https://support.omnivore.com.au/a/tickets/92289

From Will

Can you please check your Magento configurations:

Stores > Configuration > Services > OAuth > Consumer Settings > Allow OAuth Access Tokens to be used as standalone Bearer tokens

It should be set to "Yes", if it isn't can you please set it to "Yes" and let me know either way.