Key Points
Relevant FAQ:
https://support.omnivore.com.au/ebay-out-of-stock-preference-with-omnivore-ebaylink
Message that may be visible in the Cassandra Logs.
Check in Omnivore if Out of Stock Preference is ON or OFF in eBay.
Get Seller to check Out Of Stock Preference on eBay.
Troubleshooting
If you get an oversell ticket for eBay where the listing has 0 Inventory but eBay has not taken the listing down you can check the Cassandra Logs for this potential error:
'Some quantities are not set to Zero after the ReviseInventoryCall"
Check to see if the Out Of Stock Preference on eBay is on or off, this can be done by clicking, Settings - eBay Australia - General - scroll down under Advanced Settings and click - Check Storefront Settings.
This does a call to eBay to check their preferences. The follow info will display:
example -
['OutOfStockControlPreference':'true', 'PickupDropoffSellerPreference':'false', 'RequiredShipPhoneNumberPreference':'true', 'SellerPaymentPreferences':['AlwaysUseThisPaymentAddress':'', 'DefaultPayPalEmailAddress':'michael@tqg.com.au', 'DisplayPayNowButton':'ShowPayNowButtonForAllPaymentMethods', 'PayPalAlwaysOn':'false', 'PayPalPreferred':'true', 'SellerPaymentAddress':'AU', 'Country':''], 'SellerReturnsOptedIn':'false']
OOS Control Preference should be TRUE.
Have the seller check and change this in eBay if it s set to FALSE, you can send the FAQ above.
Handle the oversell as per normal and let them know if should be always set to TRUE.