Help & FAQs
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Features User Guide
Overview and dashboard features
Why does my dashboard say "We're synching products from your store"?
The connection to your eBay Storefront will expire in "X" day(s)
About the Products page
Overview of Blocking a Product
How do I block an item from listing on a marketplace?
How do I block products from listing using keywords (Product and Variant Exclusions)?
What is an "Active Product" vs a "Not Active" product?
See all 12 articles
What is a Product Group?
What can I use Product Groups for?
How to create a Product Group
How do I use a Product Group with a Promotion?
How do I use a Product Group for Shipping?
See all 6 articles
Overview of Category Mapping
I’m not sure which category to map my products to, what should I do?
How do I map a product(s) to a suggested category?
If I don't want to use the suggested category, can I choose one instead?
How do I map all products from a category in my ecommerce store to a suggested category on eBay?
See all 11 articles
Overview of orders
What is a ‘Quarantined’ order?
What does the order status "Retailer Notified Failure" mean?
Orders and Currency
Pricing and Promotions
What kind of promotions can I create?
How do I change the price of my products on a marketplace using the Promotions feature?
Is there are way for my eBay listings to show both the retail price and sale price?
Can I have a different price on the same product in my eCommerce store and on eBay?
See all 10 articles
How to create a Bundle
Feeds & Synching
What is a feed?
How often are updates made between my eCommerce store and eBay?
If I make a change to products in my eCommerce store, when will it be updated in eBay?
Can I manually trigger a sync if I have made a change in my eCommerce store?
Why does my eBay Seller Hub shows Active listings with zero available quantity
How do I clear out 'unsold' listings?
How often is inventory synched between eBay and my eCommerce store?
When is inventory on my eCommerce store updated when an order has been made on eBay?
Are there ways to prevent overselling on eBay? Is there a stock buffer?
See all 6 articles