Refunds and Cancellations are made in your Westfield online account not Omnivore


How to Refund the Order in Westfield Online

  1. Login into your Mirakl account at
  2. Navigate to Orders: My Orders > Orders to Process
  3. Select the relevant WestfieldDirect Order, and open  by clicking on the blue Order ID
  4. Click Refund then select a Refund Reason and Click Confirm.

You can find more detailed documentation on the full Westfield online refund/cancellation process in this attached pdf

How to mark the order as 'Refunded' in Omnivore

Go to Omnivore

Go to "Orders" in the left-hand navigation and click "All Orders"


Find the order which you have refunded and click through to the page in Omnivore which holds the order information

Click 'Mark as refunded'