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Shipping Setup for JB Hi-Fi Marketplace in Omnivore

Configure your JB Hi-Fi Marketplace shipping setup and use Omnivore shipping policies and Product Groups to apply the correct shipping options to products.

How JB Hi-Fi Marketplace Shipping Works

Shipping is configured for your JB Hi-Fi Marketplace account before you set up the corresponding shipping policies in Omnivore.

During onboarding, the JB Hi-Fi Operations Team will guide you through the required shipping configuration.

Your shipping configuration is first set up in the JB Hi-Fi Seller Portal under Settings > Shipping. You then configure the corresponding shipping policies in Omnivore under Settings > JB-Hi-Fi > Shipping.

The setup in the JB Hi-FI  Seller Portal includes:

  • Shipping Method – defines how products are shipped. JB Hi-Fi currently supports Standard as the shipping method.
  • Shipping Zones – postcode groups defined and managed by JB Hi-Fi. You can disable an entire zone if you cannot service it, but individual postcode exclusions are not supported.
  • Logistic Classes – group products into delivery fee tiers. JB Hi-Fi gives Small, Medium and Large as examples, but Logistic Classes are not tied to a particular weight or dimension.
  • Shipping Charges – set for each Logistic Class and Shipping Zone, using an Initial charge for the first unit and an Additional charge for extra units in the same order. 
  • Estimated Delivery Time – a minimum and maximum delivery time is required for each Shipping Zone.

JB Hi-Fi does not calculate shipping dynamically from a product's dimensions, weight and postcode when an order is placed.

Your shipping rates and Logistic Classes need to be configured before you go live.

Shipping Policies in Omnivore

Once your JB Hi-Fi Marketplace shipping configuration is complete, set up the corresponding shipping policies in Omnivore.

Go to Settings > JB-Hi-Fi > Shipping.

The Policy name options available in Omnivore include:

  • Flat Rate
  • Free Shipping
  • Small Products
  • Medium Products
  • Large Products
  • Custom Class 1–15

custom_class_jbhifiThe option you select needs to correspond with the shipping configuration name you have set up for your JB Hi-Fi Marketplace account.

 

To make a shipping policy the default, leave Use product group blank.

 

Set Up a Default Shipping Policy

Please ensure you have a default shipping policy for Jb Hi-Fi in Omnivore. This is required.

 

The default policy is the fallback for products that are not assigned to another shipping policy via a Product Group.

 

If there is no default shipping policy, Omnivore displays: Please define a default shipping method

 

  1. Complete the required shipping configuration in the JB Hi-Fi Seller Portal under Settings > Shipping. 
  2. In Omnivore, go to Settings > JB-Hi-Fi > Shipping.
  3. Click Add new shipping policies.
  4. Under Policy name, select the appropriate policy you have chosen as the default fallback Shipping policy for JB Hi-Fi.
  5. Leave Use product group blank.
  6. Click Update.

    Leaving Use product group blank makes this the default shipping policy.

    Use Different Shipping Policies for Different Products

    If different products need to use different JB Hi-Fi shipping configurations, you can use Product Groups in Omnivore to determine which shipping policy applies.

    Product Groups can be created using product information such as:

    • SKU
    • Price
    • Weight
    • Category
    • Brand

    For example, you may create different groups for products that need to use different JB Hi-Fi Logistic Classes.

    The names of Logistic Classes do not determine how products must be grouped. JB Hi-Fi states that Logistic Classes such as Small, Medium and Large are flexible labels and are not inherently tied to product weight or dimensions.

    To set up additional shipping policies:

    1. Complete the required Logistic Classes, Shipping Zones and delivery charges in your JB Hi-Fi Marketplace shipping configuration.
    2. Create the required Product Groups in Omnivore. See Create a Product Group in Omnivore.
    3. Go to Settings > JB-Hi-Fi > Shipping.
    4. Click Add new shipping policies.
    5. Under Policy name, select the appropriate policy.
    6. Under Use product group, select the Product Group that should use the policy.
    7. Click Update.
    8. Repeat for any additional Product Groups and shipping policies you need.

    You must still have a default shipping policy with Use product group left blank.

    Products that do not match another shipping Product Group will use the default policy.

     

    Offering Storewide Free Shipping

    JB Hi-Fi Marketplace supports storewide Free Shipping.

     

    When Free Shipping is enabled in the JB Hi-Fi Seller Portal, it overrides your configured shipping charges and applies to all orders.

    To enable Free Shipping:

    1. In the JB Hi-Fi Seller Portal, go to Shop > Shipping Options > Offer free shipping for all orders.
    2. Select the Free Shipping option.
    3. If you intend to offer permanent Free Shipping, make sure all Shipping Zones are active.

    Can I Offer Free Shipping on Selected Products Only?

    No. JB Hi-Fi's Free Shipping setting currently applies storewide. You cannot enable Free Shipping for selected products only.

     

    When Free Shipping is enabled, the Free Delivery icon appears on your listings. JB Hi-Fi does not currently support displaying this icon for individual products only.

    JB-Hi-Fi-Free-Delivery-Listing

    In Omnivore, Free Shipping is also under Settings > JB-Hi-Fi > Shipping as a Policy name. Your Omnivore shipping setup should match the Free Shipping configuration in the JB Hi-Fi Seller Portal.

    Use Product Weight to Assign a Shipping Policy

    Product weight can be used to define products in a Omnivore Product Group. This allows you to group products by weight and assign the group to an appropriate shipping policy.

     

    This does not mean JB Hi-Fi calculates shipping from the product's weight. The relevant JB Hi-Fi shipping configuration and delivery charges must already be set up.

     

    1. In Omnivore, go to Products > On JB Hi-Fi.
    2. Check the Weight column to confirm that Omnivore has imported a weight for the relevant products.
    3. Create the Product Groups you require using Weight as the criteria. See Create a Product Group in Omnivore.
    4. Find a product under Products > On JB Hi-Fi and open its product details.
    5. Scroll to JB Hi-Fi Product View and check the Product Groups assigned to the product.
    6. Go to Settings > JB-Hi-Fi > Shipping.
    7. Create a shipping policy for the weight-based Product Group.
    8. Select the appropriate Policy name and assign the Product Group.
    9. Click Update.


    Magento users: Go to Settings > Feeds > General, select Map Fields, and confirm that the Magento weight field is mapped to the Omnivore weight field.