Shipping Options & Setup for MedCart Marketplace
Understand how MedCart shipping charges are configured and when an Omnivore shipping policy may be required.
MedCart supports different shipping configurations. Depending on the arrangement agreed with MedCart, shipping charges may be managed through MedCart or supported by an Omnivore shipping policy.
Confirm your required configuration before creating, removing or changing a policy.
How MedCart Shipping Works
The seller determines the shipping charges that apply to their products. MedCart calculates and displays the final shipping cost in the shopping cart before the customer completes checkout.
The calculation may consider:
- The seller’s shipping configuration
- The products in the cart
- Product size and weight
- The delivery location
- Free-shipping thresholds
- Additional charges for large or bulky products
Shipping may be charged once for products purchased from the same seller.
Shipping Policies in Omnivore
Some MedCart integrations have an Omnivore shipping policy, while others operate without one.
An Omnivore shipping policy may be used to provide product-level shipping information to MedCart.
Similarly, the absence of an Omnivore shipping policy does not mean that shipping has not been configured. The seller may be using shipping settings managed through MedCart.
Pre-checks Before Setup
Before creating a shipping policy in Omnivore:
- Confirm your shipping arrangement with the MedCart onboarding team.
- Confirm whether your shipping charges will be configured in MedCart or supplied through Omnivore.
- Confirm whether you offer:
- A standard flat shipping rate
- Free shipping
- Different charges for particular products
- Additional charges for large or bulky products
If an Omnivore Shipping Policy Is Required
Only create a shipping policy after the required policy type and shipping fee have been confirmed with MedCart.
Shipping policies for MedCart are managed under:
Settings > MedCart > Shipping
The Omnivore Integration or Support Team will confirm:
- The shipping policy type to use
- The shipping fee to enter
- Whether the policy should apply to all products
- Whether separate product groups and policies are required
- Whether free shipping is configured in Omnivore or MedCart
Existing MedCart Integrations
If your MedCart integration is already active:
- Do not add a shipping policy simply because none currently exists.
- Check the shipping charge displayed in the MedCart cart before changing the configuration.
- Contact MedCart Support if the checkout charge does not match the rate agreed with MedCart.
Changing an active shipping configuration without confirming where the current charge originates may result in incorrect, or missing shipping charges.
Large and Bulky Products
MedCart may apply additional delivery charges to large or bulky products based on their size and weight.
Confirm the current large and bulky product requirements directly with MedCart before changing product dimensions, weights or shipping policies. Do not rely on a general shipping policy to cover these products unless MedCart has confirmed that it is suitable.
Shipping Timeframes and Order Dispatch
Sellers are responsible for dispatching orders and supplying tracking information when available.
Delivery timeframes can vary based on the seller, courier, delivery location and product type. Rural and remote locations and large or bulky products may take longer.
Refer to the MedCart delivery information for current customer-facing delivery guidance.