Skip to content
  • There are no suggestions because the search field is empty.

Kmart Marketplace Product Listing Errors

Common Kmart Marketplace product listing errors in Omnivore and how to resolve them.

When Kmart Marketplace rejects a product or requires changes, Omnivore displays the error returned by Kmart against the affected product.

Use the error message below to identify what needs to be corrected. Depending on the error, you may need to update the product in Omnivore, change a marketplace setting, contact Omnivore Support, or contact Kmart Marketplace.

The product does not exist

Error message

The product does not exist

What it means

The product has been sent to Kmart Marketplace but has not yet been approved, or it has been rejected during the Kmart Marketplace approval process.

Common causes

  • The product is still awaiting approval by Kmart Marketplace.
  • Kmart Marketplace has rejected the product.
  • Product information needs to be corrected before the product can be approved.

What to do

  1. Log in to your Kmart Marketplace Mirakl account.
  2. Check the product status and any rejection reason provided by Kmart Marketplace.
  3. If changes are required, update the affected product information.
  4. If you made the change in Omnivore, select UPLOAD TO MARKETPLACE to send the updated product information to Kmart Marketplace.
  5. If the product is still awaiting approval and there is no rejection reason, wait for Kmart Marketplace to complete its review.

PRODUCT_TITLE_INVALID | Incorrect Product title format - Add brand at the beginning of title

Error message

PRODUCT_TITLE_INVALID | Incorrect Product title format - Add brand at the beginning of title

What it means

The product title being sent to Kmart Marketplace does not meet Kmart Marketplace title requirements.

For this error, the product brand needs to appear at the beginning of the title.

Common causes

  • The brand is missing from the beginning of the product title.
  • The title does not clearly identify the product.
  • The title needs to be formatted differently for Kmart Marketplace.

What to do

  1. Check the product title currently being sent to Kmart Marketplace.
  2. If you do not want to change the title used on your website or other marketplaces, create a Kmart Marketplace-specific title in Omnivore using Product Actions.
  3. Update the title so the brand appears at the beginning.
  4. Save the Product Action.
  5. Select UPLOAD TO MARKETPLACE to send the updated title to Kmart Marketplace.

More information: Create Distinct Product Titles for Each Marketplace in Omnivore

INVALID_REQUIRED_ATTRIBUTE | Missing or incorrect mandatory attribute

Error message

INVALID_REQUIRED_ATTRIBUTE | Missing or incorrect mandatory attribute

Example:

Validation Error: 1000|The attribute 'age_range' (Age range) is required

What it means

One or more product attributes required by Kmart Marketplace are missing or contain a value Kmart Marketplace cannot accept.

The required attributes vary depending on the product category.

Common causes

  • A mandatory attribute has not been completed.
  • An attribute contains an incorrect or unsupported value.
  • A value has been supplied where Kmart Marketplace requires the field to be blank.
  • The product is mapped to a category with different mandatory attribute requirements.

What to do

  1. Read the complete error shown against the product to identify the attribute Kmart Marketplace is rejecting.
  2. Check that the product is mapped to the correct Kmart Marketplace category.
  3. Correct the missing or invalid Kmart Marketplace attribute in Omnivore.
  4. If the error specifically tells you to leave an attribute blank, remove the value rather than entering 0, N/A or another placeholder.
  5. Save the change.
  6. Select UPLOAD TO MARKETPLACE to send the updated product information to Kmart Marketplace.
  7. If you cannot identify or update the required attribute, contact Omnivore Support and provide the product SKU and complete error message.

IMAGE_CONTAINS_SELLER_BRANDING | Branding seller logos or promotional text are not allowed on images

Error message

Validation Error: IMAGE_CONTAINS_SELLER_BRANDING|Branding seller logos or promotional text are not allowed on images. - Remove Text on images

What it means

Kmart Marketplace has rejected one or more product images because they contain seller branding, logos, promotional wording or other text that is not allowed.

Common causes

  • Seller logos are included on the image.
  • Promotional text or marketing messages are overlaid on the image.
  • Text has been added to highlight product features, pricing or offers.
  • The image contains other branding that is not part of the product itself.

What to do

  1. Check the product images being sent to Kmart Marketplace.
  2. Identify any images that contain seller branding, logos, promotional text or other added text.
  3. Remove or replace the affected image.
  4. If you only need to change the image for Kmart Marketplace, use Omnivore's Image Enhancements features to manage the marketplace-specific image.

More information: Image Enhancements

IMAGE_DISTORTED | Image is stretched squashed or oddly cropped images

Error message

IMAGE_DISTORTED|Image is stretched squashed or oddly cropped images. - Blurry Images Text in Image

What it means

Kmart Marketplace has rejected one or more product images because the image quality or formatting does not meet its requirements.

The image may be stretched, squashed, cropped incorrectly, blurry, or contain text.

Common causes

  • The image has been resized without keeping the correct proportions.
  • The product has been cropped too tightly or part of the product is cut off.
  • The image is blurry or low resolution.
  • Text has been added to the image.
  • The image has been edited in a way that distorts the product.

What to do

  1. Check the product images being sent to Kmart Marketplace.
  2. Replace any image that is stretched, squashed, blurry or incorrectly cropped.
  3. Make sure the full product is clearly visible and the image keeps its correct proportions.
  4. Remove any added text from the image.
  5. If you only need to change the image for Kmart Marketplace, use Omnivore's Image Enhancements features.
  6. Save the changes.

More information: Image Enhancements

DESCRIPTION_ISSUE | The product description is incorrect or incomplete

Error message

DESCRIPTION_ISSUE | The product description is incorrect or incomplete

What it means

Kmart Marketplace has identified information in the product description that needs to be corrected or removed, or required product information is missing.

The full error message will usually provide more detail about the specific content that needs to be changed.

Common causes

  • Incorrect or irrelevant information is included in the description.
  • Placeholder or zero-value specifications are included.
  • Required product information is missing.
  • The description needs to be different for Kmart Marketplace.

What to do

  1. Read the complete error message and identify the content Kmart Marketplace has asked you to change.
  2. Check the description currently being sent to Kmart Marketplace.
  3. Correct or remove the information identified in the error.
  4. If you do not want to change the description used on your website or other marketplaces, create a Kmart Marketplace-specific description in Omnivore using Product Actions.
  5. Save the change.
  6. Select UPLOAD TO MARKETPLACE to send the updated description to Kmart Marketplace.

 

More information: Create Distinct Product Descriptions per Marketplace via Product Actions

 

 

MISSING_REQUIRED_IMAGE_ANGLES | Image is missing require angles

Error message

MISSING_REQUIRED_IMAGE_ANGLES | Image is missing require angles

What it means

The product does not include all of the product images required by Kmart Marketplace.

The required images can vary depending on the product and category.

Common causes

  • Not enough product images have been supplied.
  • A required front or back view is missing.
  • A required key-feature or product-detail image is missing.

What to do

  1. Review the Kmart Marketplace image requirements for the affected product.
  2. Identify which product view or image is missing.
  3. Add or update the required images using Omnivore's Image Enhancements features where appropriate.
  4. Save the changes.
  5. Select UPLOAD TO MARKETPLACE to send the updated images to Kmart Marketplace.

More information: Image Enhancements

barcode is required

Error message

barcode is required

What it means

Kmart Marketplace requires a barcode for the product, but no barcode is being supplied.

Common causes

  • The barcode field is blank in your ecommerce platform.
  • The barcode has been entered in the wrong field in your ecommerce platform.
  • Omnivore has imported the product without a barcode value.

What to do

  1. Open the product in your ecommerce platform.
  2. Add the product barcode to the correct barcode field used by your ecommerce platform.
  3. Save the product.
  4. Allow Omnivore to import the updated product information.
  5. Check the product in Omnivore to confirm the barcode is now showing.
  6. Select UPLOAD TO MARKETPLACE to send the updated product information to Kmart Marketplace.

NOT_IN_APPROVED_RANGE | Product not included on approved range

Error message

NOT_IN_APPROVED_RANGE|Product not included on approved range

What it means

Kmart Marketplace has rejected the product because it is not included in the product range approved for your seller account.

Common causes

  • The product falls outside your approved Kmart Marketplace range.
  • The product category or product type has not been approved for your account.
  • The product was added after your approved range was set and has not yet been authorised by Kmart Marketplace.

What to do

  1. Check that the product is intended to be part of your approved Kmart Marketplace range.
  2. If the product is outside your approved range, it cannot be listed unless Kmart Marketplace approves it
  3. and should be blocked or excluded in Omnivore.
  4. Contact Kmart Marketplace and provide the product SKU and details of the product you want added.

PRODUCT_PROHIBITED | Product does not comply with accepted products as per guidelines

Error message

Validation Error: PRODUCT_PROHIBITED|Product does not comply with accepted products as per guidelines.

What it means

Kmart Marketplace has rejected the product because it does not meet its accepted product guidelines.

This error does not identify the specific reason the product has been rejected.

Common causes

  • The product is not permitted for sale on Kmart Marketplace.
  • The product falls outside the types of products approved for your Kmart Marketplace range.
  • Kmart Marketplace has identified a product compliance or ranging issue that requires review.

What to do

  1. Check the product and any other validation errors shown for the same listing, as another error may provide more detail about why the product was rejected.
  2. Confirm that the product is permitted for sale on Kmart Marketplace and is within your approved product range.
  3. If the product is not permitted, it cannot be listed on Kmart Marketplace and should be blocked or excluded in Omnivore.
  4. If you believe the product should be accepted, contact Kmart Marketplace and provide the product SKU and complete validation error so they can confirm why the product has been rejected.

The 'sku' field is duplicated in the source file

Error message

The 'sku' field is duplicated in the source file

What it means

The same SKU appears more than once in the product data being sent to Kmart Marketplace.

Each product and variant must have a unique SKU.

Common causes

  • Two or more products in your ecommerce platform use the same SKU.
  • The same product has been included more than once in the source product data.
  • A variant has been assigned the same SKU as another variant or product.

What to do

  1. Check the affected products in your ecommerce platform.
  2. Find any products or variants using the same SKU.
  3. Update the duplicate SKU so each product or variant has its own unique SKU or block the product from listing to Kmart.
  4. Save the changes in your ecommerce platform.

1000 | The attribute 'contains_button_cell' (Contains button cell) is required

Error message

Validation Error: 1000|The attribute 'contains_button_cell' (Contains button cell) is required

What it means

Kmart Marketplace requires the Contains button cell attribute to be completed for the product.

The value must indicate whether the product contains a button cell battery.

Common causes

  • The Contains button cell attribute has not been completed.
  • The product is in a Kmart Marketplace category where this attribute is mandatory.
  • No value has been set at the product, category or site level in Omnivore.

What to do

  1. Open the affected product in Omnivore.
  2. Go to the Marketplace Attributes section.
  3. Find Contains button cell.
  4. Select:
    • TRUE if the product contains a button cell battery.
    • FALSE if it does not.
  5. Save the change.
  6. If the same value applies to multiple products, you can set the attribute at a category or site level instead of updating products individually.
More information: Add a Store Metafield Attribute to a Product in Omnivore

1001 | The category [category] is unknown

Error message

1001 | The category [category] is unknown

Example:

1001 | The category HOME-LIVING-APPLIANCES-HOUSEHOLD-APPLIANCES-COOLING-HEATING is unknown

What it means

The Kmart Marketplace category currently mapped to the product is no longer recognised.

This usually means the category has been deprecated or replaced by Kmart Marketplace.

Common causes

  • The existing Kmart Marketplace category has been retired.
  • Kmart Marketplace has changed its category structure.
  • The product is still mapped to an old category value in Omnivore.

What to do

  1. Check the Kmart Marketplace category currently assigned to the product in Omnivore.
  2. Update the category mapping to the current Kmart Marketplace category.
  3. Save the new mapping.
  4. Select UPLOAD TO MARKETPLACE to send the updated category to Kmart Marketplace.

More information: Category Mapping

1004 | The category could not be identified

Error message

Validation Error: 1004|The category could not be identified

What it means

Category mapping has been configured directly in your Kmart Marketplace Mirakl account.

These Mirakl-side mappings will always conflict with the category mapping sent by Omnivore and prevent the Kmart category from being identified correctly.

What to do

  1. Log in to your Kmart Marketplace Mirakl account.
  2. Go to the catalogue mapping configuration area.
  3. Remove the existing category mappings from Mirakl.
  4. Make sure all category mappings created directly in Mirakl have been removed.
  5. Return to Omnivore.
  6. Check that your Kmart Marketplace category mappings are correct in Omnivore.

More information: Category Mapping

1005 | The catalog category [category] must be mapped to a leaf operator catalog category

Error message

1005 | The catalog category [category] must be mapped to a leaf operator catalog category

Example:

1005 | The catalog category HOME-LIVING-SPORTS-OUTDOOR-EXERCISE-FITNESS must be mapped to a leaf operator catalog category.

What it means

The Kmart Marketplace category currently mapped to the product is too broad.

Kmart requires products to be mapped to a leaf category, which is the most specific category available in the Kmart Marketplace category structure.

Common causes

  • The product is mapped to a parent category instead of a final leaf category.
  • Kmart Marketplace has changed its category structure and the existing mapping is no longer specific enough.

What to do

  1. Check the Kmart Marketplace category currently mapped to the product in Omnivore.
  2. Update the category mapping to the most specific applicable Kmart Marketplace category.
  3. Save the new mapping.

More information: Category Mapping

1007 | You are not allowed to import products for the [category] category

Error message

1007 | You are not allowed to import products for the [category] category

What it means

The product is being submitted to a Kmart Marketplace category that your seller account is not currently authorised to use.

Common causes

  • The product has been mapped to the wrong Kmart Marketplace category.
  • The category is correct, but it is not included in your approved Kmart Marketplace range.

What to do

  1. Check the Kmart Marketplace category assigned to the product in Omnivore.
  2. If the category is incorrect, update the category mapping.
  3. Select UPLOAD TO MARKETPLACE to send the updated category to Kmart Marketplace.
  4. If the category is correct but your account is not authorised to sell in it, contact Kmart Marketplace directly to confirm whether the category can be added to your approved range.

More information: Category Mapping

 

2004 | The 'product_description' (Product Description) attribute must have a maximum of 7 000 characters

Error message

2004 | The 'product_description' (Product Description) attribute must have a maximum of 7 000 characters

What it means

The product description being sent to Kmart Marketplace contains more than 7,000 characters.

Common causes

  • The source product description is longer than the Kmart Marketplace limit.
  • Additional content added for Kmart Marketplace has taken the description over the limit.

What to do

  1. Check the product description currently being sent to Kmart Marketplace.
  2. Reduce the description to 7,000 characters or fewer.
  3. If you do not want to shorten the description used on your website or other marketplaces, create a shorter Kmart Marketplace-specific description in Omnivore using Product Actions.
  4. Save the change.
  5. Select UPLOAD TO MARKETPLACE to send the updated description to Kmart Marketplace.

More information: Create Distinct Product Descriptions per Marketplace via Product Actions

2006 | The attribute 'brand' (Brand) is not in the possible values set in the value list

Error message

2006 | The attribute 'brand' (Brand) is not in the possible values set in the value list

What it means

The brand value being sent for the product does not match the brand value accepted by Kmart Marketplace.

Brand values must match the Kmart Marketplace value exactly, including capitalisation, spacing and punctuation.

Common causes

  • The brand in your product data is different from the Kmart Marketplace brand value.
  • The brand uses different capitalisation, spacing or punctuation.
  • A brand mapping is required between your existing brand value and the Kmart Marketplace value.

What to do

  1. Check the brand currently shown against the product in Omnivore.
  2. Contact Omnivore Support and provide the affected product SKU and the correct Kmart Marketplace brand value.
  3. Omnivore Support can map your existing brand value to the value required by Kmart Marketplace.
  4. Once the mapping has been applied, select UPLOAD TO MARKETPLACE to send the updated product information to Kmart Marketplace.

2019 | The attribute 'product_id_ean_isbn' (Unique product identifier) must be a valid product reference

Error message

Validation Error: 2019|The attribute 'product_id_ean_isbn' (Unique product identifier) must be a valid product reference: EAN-8 UPC EAN-13 ISBN-10 ISBN-13

What it means

The barcode or product identifier being sent to Kmart Marketplace is not in a valid supported format.

Kmart Marketplace accepts the following product identifier formats:

  • EAN-8
  • UPC
  • EAN-13
  • ISBN-10
  • ISBN-13

Common causes

  • The barcode entered in your ecommerce platform is invalid.
  • The barcode contains the wrong number of digits.
  • An internal SKU or other product reference has been entered in the barcode field instead of a valid barcode.
  • The barcode has been entered in the wrong field in your ecommerce platform.

What to do

  1. Open the affected product in your ecommerce platform.
  2. Check the barcode or product identifier entered for the product.
  3. Confirm it is a valid EAN-8, UPC, EAN-13, ISBN-10 or ISBN-13 value.
  4. Correct the barcode in the appropriate barcode field in your ecommerce platform.
  5. Save the product and allow Omnivore to import the updated information.
  6. Check the product in Omnivore to confirm the corrected barcode is showing.

2031 | The 'product_title' or 'product_description' attribute cannot contain the word(s)

Error message

Validation Error: 2031|The 'product_title' (Product title) attribute cannot contain the word(s): knife electric knife,2031|The 'product_description' (Product Description) attribute cannot contain the word(s): knife electric knife; PRODUCT_PROHIBITED|Product does not comply with accepted products as per guidelines.

What it means

Kmart Marketplace has identified wording in the product title or description that is associated with a product that is not accepted under its marketplace guidelines.

In this example, the restricted terms are knife and electric knife.

Common causes

  • The product itself is not permitted for sale on Kmart Marketplace.
  • The product title contains a restricted product term.
  • The product description contains a restricted product term.
  • The product content has triggered Kmart Marketplace's prohibited-product validation.

What to do

  1. Check whether the product itself is permitted for sale on Kmart Marketplace.
  2. If the product is prohibited, it cannot be listed on Kmart Marketplace so should be blocked or excluded in Omnivore
  3. If the product is permitted but the title or description contains wording that Kmart Marketplace does not accept, review the affected content.
  4. Only change the wording if the revised title or description still accurately describes the product. Do not remove important product information simply to bypass the validation.
  5. If you need to use different content for Kmart Marketplace, you can create a marketplace-specific title or description in Omnivore using Product Actions.
  6. If you believe the product is permitted and the error has been triggered incorrectly, contact Kmart Marketplace to confirm whether the product is allowed.

More information: Create Distinct Product Titles for Each Marketplace in Omnivore and Create Distinct Product Descriptions per Marketplace via Product Actions