App error: It seems you have found an error. If you have previously installed Omnivore, try uninstall and then install again. If the problem persists, please contact Support
Reinstall the Shopify app after an Omnivore error.
This FAQ takes a look at an error you might receive when trying to launch eBay LINK/Omnivore from Shopify or BigCommerce.
Why you may get this error
If you receive this error when trying to launch Omnivore from Shopify then the following reasons may apply:
Accessing Multiple Shopify stores from one Shopify login
- If you have access to multiple Shopify stores from one Shopify login and try to open Omnivore, it's likely that you will receive this error.
- If you need to access Omnivore for multiple Shopify stores please contact support, and we will create a separate login. Please provide proof e.g a screenshot of your Shopify which shows the stores you have access to.
You have switched from BigCommerce to Shopify and you have kept the same store name
- If you have the same name in BigCommerce as in Shopify, for example if your Store is called "All that digi' in Shopify and in BigCommerce you will receive this error.
- Please contact support as we will need to remove the old Omnivore site.