App Installation Error: Uninstall and Reinstall Required
Reinstall the Shopify app after an Omnivore error.
This FAQ takes a look at an error you might receive when trying to launch eBay LINK/Omnivore from Shopify or BigCommerce.
Reasons This Error Could Occur
If you receive this error when trying to launch Omnivore from Shopify then the following reasons may apply:
Accessing Multiple Shopify stores from one Shopify login.
- If you have access to multiple Shopify stores from one Shopify login and try to open Omnivore, it's likely that you will receive this error.
- If you need to access Omnivore for multiple Shopify stores please contact support, and we will create a separate login. Please provide proof e.g a screenshot of your Shopify which shows the stores you have access to.
You have switched from BigCommerce to Shopify and you have kept the same store name.
- If you have the same name in BigCommerce as in Shopify, for example if your Store is called "All that digi' in Shopify and in BigCommerce you will receive this error.
- Please contact support as we will need to remove the old Omnivore site.