Get Started Selling on eBay: Omnivore Integration Guide for Retailers
Complete your eBay Australia account, product, shipping and launch setup in Omnivore.
Use this checklist to prepare your eBay Australia seller account, connect it to Omnivore and complete the required setup before activating your listings.
Complete the steps in order. If you already have active listings on eBay, review the existing-listings guidance before connecting your account or clicking Start Selling.
Before You Begin
Make sure:
- Your eCommerce store is connected to Omnivore.
- You have an active eBay Australia seller account.
- Your eBay subscription supports integration apps and suits the number of products you intend to list.
- Your eBay account is approved for Managed Payments.
- You understand the applicable eBay selling fees and listing limits.
- You have decided whether existing eBay listings need to be retained.
Read How to Set Up Your eBay Seller Account for Use With Omnivore before continuing.
Complete Your eBay Setup
- Review the eBay listing requirements
Before connecting your account, review the listing types, product requirements and limitations that apply when selling through Omnivore.
Important requirements include:- Omnivore supports fixed-price listings, not auction listings.
- Products must have a price greater than $0.99.
- Each product must have at least one image that is a minimum of 500 × 500 pixels.
- Freight options where the buyer requests a shipping quote are not supported.
- Some products and categories require approval from eBay.
- Decide how to manage existing eBay listings
If you already have active eBay listings, review how Omnivore matches and manages them before completing the connection.
Existing listings that are not correctly linked may:- Be reduced to zero stock.
- Create duplicate listings.
- Stop receiving price or inventory updates.
- Generate orders that cannot be matched to a product in Omnivore.
- Connect Omnivore to the correct eBay account
Authorise Omnivore to access your eBay Australia seller account.
If you manage more than one eBay account, log out of eBay first and confirm that you authorise the correct account during the connection process.
After connecting, confirm the eBay username and use Check Connection under Settings > eBay Australia > General.
Follow How to Connect Omnivore to eBay AU. - Set up the required eBay business policies
Omnivore expects the following case-sensitive policy names:- Postage policy: basic
- Payment policy: PayPal
- Returns policy: ReturnPolicy
Do not rename an existing eBay policy to one of these required names. This can break the policy connection between eBay and Omnivore.
Read Required eBay Business Policies for Sellers. - Choose and configure your shipping
Decide how buyers will be charged for delivery before you begin listing products.
Supported shipping options include:- Flat-rate shipping.
- Free shipping.
- Weight-based shipping using rate tables.
- Calculated shipping using Australia Post.
- Combined shipping.
- Local pickup in supported situations.
Read eBay Shipping Types: Guide for Omnivore Sellers. - Complete the eBay product listing template
Add your logo and complete the required information shown to buyers on your eBay listings.
The following template sections are required:- About Us
- Payment Policy
- Returns Policy
- Shipping Policy
Do not include email addresses, external links, physical addresses or other contact details in the listing template, as eBay may reject the listings.
Follow Add a Logo and Create an eBay Listing Template. - Choose which products to list
Decide which products you want to send to eBay and which products should be blocked or excluded.
You can exclude products using criteria such as:- Brand.
- Product title or keywords.
- Store category.
- Individual product.
- Map your product categories
Products must be assigned to the correct eBay categories before they can be listed.
Review the products you intend to sell and complete the required category mapping in Omnivore.
Follow Category Mapping for Marketplace Listings. - Review your products and resolve listing errors
Before activating the integration:- Confirm that the products you want to sell are active.
- Check that required product information is available.
- Review Dashboard > Listing Errors.
- Correct any errors preventing products from listing.
- Review the Dashboard for other alerts or warnings.
Final Checks Before You Start Selling
Confirm that:
- Your eBay Australia seller account is active and meets the current account requirements.
- Managed Payments is active.
- The correct eBay account is connected to Omnivore.
- The connection has been tested successfully.
- Existing eBay listings have been reviewed and handled correctly.
- The required business policies exist with the exact policy names.
- Your shipping settings are complete.
- Your eBay product listing template is complete.
- Products you do not want to sell have been blocked or excluded.
- Products are mapped to the correct eBay categories.
- Listing errors and Dashboard warnings have been reviewed.
- You understand your eBay listing limits and applicable fees.
Once these checks are complete, click Start Selling on the Omnivore Dashboard to begin sending your product listings to eBay.
Additional eBay Resources
You may also find these articles useful:
- Create a Product Group in Omnivore
- Use a Stock Buffer in Omnivore to Prevent Oversells
- Adjust Product Prices Using Omnivore Promotions
- View All eBay Articles
- View Omnivore Product Features
Get Help
For technical problems or questions about using Omnivore, create a support ticket.
If you want guided help completing your integration, review the Assisted Integration and Specialist Onboarding Service.
For questions about your eBay seller account, policies, fees or marketplace approval, log in to your eBay account and contact eBay Customer Service or eBay Australia Chat Support.