Omnivore Onboarding Options: Self-Service and Assisted Setup

Please Note: The information below applies to retailers using our Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and Manual CSV Upload integrations. Retailers using Enterprise or custom integrations are supported separately and may be subject to tailored pricing and service arrangements.

Self-Onboarding & Setup

Omnivore is designed to support self-service onboarding, allowing retailers to configure and manage their own setup process.

If you need assistance or encounter technical issues, our Support Centre offers a comprehensive range of help articles, guides, and checklists to assist you along the way. You can also submit a support request to our team if further help is required. We recommend reviewing the article "Our Approach to Supporting Retailers" for additional information.

While general support is included, we reserve the right to charge for assistance that:

• Exceeds three hours of support time, or
• Requires involvement from resources outside our Technical Support team, such as developers or specialist services.

Where charges may apply, we will always discuss this with you in advance and make every effort to keep any costs to a minimum.

 Assisted Integration and Specialist Onboarding Services 

Expanding into new marketplaces can be challenging, but it can also be highly rewarding as you grow your reach and increase sales. If you're short on time, unfamiliar with marketplace integrations, or simply prefer expert guidance, our team can assist with the setup process.

For most retailers, assisted onboarding is an optional service. However, some marketplaces and retailer configurations involve a higher level of complexity and require additional onboarding support. In these cases, onboarding fees may apply.

The following marketplaces require enhanced setup and configuration by our Onboarding team. If you plan to sell on any of the marketplaces listed below, the Assisted Integration and Specialist Onboarding Services package will apply:

• Qantas 
• TheIconic

While assisted onboarding is optional for the following marketplaces, we highly recommend it for retailers who would benefit from expert guidance during setup: 

• Amazon
• Temu
• If you have existing listings on a marketplace.
• Kmart

The number of products in your catalogue can affect the complexity of the onboarding process and the time required to complete setup. If you have more than 30,000 SKUs/products, additional onboarding assistance may be required, and an onboarding fee may apply. 

Our specialised onboarding service includes:

• A dedicated Marketplace Specialist to assist you through the initial setup, starting to sell, and through to the end of the first month of trading. Support is provided via email, and online meetings using Zoom to screen-share.
• Assist with connecting your eCommerce platform to Omnivore
• Guided help for you to set up key marketplace settings such as shipping
• Linking existing listings on marketplaces where possible
• Product Optimisation; specific guidance on tailoring your product data to the marketplace e.g. Product Titles
• Listing or blocking products - assigning marketplace categories, blocking products, 2 hours of effort overall is provided as part of your onboarding package, and additional category mapping or blocking/unblocking products is charged at $50/hour. 
• How to use/set up promotional and merchandising features e.g. promotions or promoted listings
• End-to-end order testing 
• Implement a product listing template (provided the template code meets Omnivore requirements) - eBay only.
• A 30-minute training session on how to use Omnivore

Investment:

• Shopify: USD$450 for the first marketplace, USD$200 for each additional marketplace
• BigCommerce, WooCommerce, Magento, Maropost AUD$600 for the first marketplace, AUD$300 for each additional marketplace
• If you use WooCommerce or Magento and we identify an issue that requires a Developer (e.g connection or data issues) and the cause is your eCommerce platform then there is an additional charge of $250/hour.

You will need...

• A Marketplace Seller account for each marketplace you want to sell on. If you don't have it we can either introduce you (depending on the marketplace) or direct you to where to apply
• To set up your Marketplace storefront i.e eBay Store (if required by the marketplace)

Please note the following conditions before starting.. 

• A successful integration still requires commitment from you. No guarantee is made on how long it will take to get your Marketplace set up completed since several steps still rely on you. If you have everything ready, it can usually be done in a few days
• You know your products better than anyone can, so if there are set-up related actions that require knowledge of your products, you will need to complete them
• We do not get involved with your eCommerce platform or your Marketplace account/s so any changes required there are your responsibility. We can provide recommendations e.g. how to structure your data for the best results but we will not log in to or make changes to your eCommerce platform configuration or your Marketplace data (e.g. manually deleting invalid existing products)
• We can screen-share with you to make changes to your marketplace admin if required (e.g. to set up eBay business policies)
• For multi-marketplace integrations, we focus on setting up one marketplace first before moving on to the next