Note: You CANNOT refund an order via Shopify, Bigcommerce or our system. It MUST be done via eBay/PayPal.


Unfortunately, eBay orders cannot be refunded via our platform.


To refund an order, you must do so by logging into your eBay seller account.


For instructions on how to cancel an order, and refund the customer please see: 

http://pages.ebay.com.au/help/sell/cancel-transaction-process.html

https://www.ebay.com.au/help/buying/cancelling-order/cancelling-order?id=4004


You may then have to mark the order as refunded in eBaylink from the order page


To prevent further notifications about the order.