Our system assumes that all weights are in kilograms. If there is a decimal point, then it assumes kilograms and grams.


If you are using grams, then you will need to activate a setting to change to grams.


To do so:

  • Go to "Settings --> eBay Australia - General --> ". 
  • Scroll down to Advanced Settings under feeds and tick Product weight is grams (not kilos).


 

 

If your account does not have access to Advanced Settings please contact support to update this setting.